Coosa Valley Specialty Pharmacy

Specialty pharmacies are dedicated to ensuring your therapy provides the best possible outcome.

Here are some of the things we do:

• Enroll you in a patient management program
• Ensure you have access to your medication without any gaps in therapy.

This includes:

• Scheduling prompt delivery of the medication
• Assisting with prior authorizations
• Helping with financial assistance
• Partner with you and your provider to achieve therapy treatment goals through our patient management program
• Provide you with a thorough review of your medication, which includes: Getting an accurate list of your current prescriptions, and screening for disease-specific drug interactions

There are a few ways we may receive your new prescription:

• Your provider will send the prescription electronically when treatment is prescribed. This is the most common method.
• Your provider will write a paper prescription and send it to the pharmacy via mail or fax.
• Your provider will call in the prescription.

When we receive the prescription from your provider, we will review it, arrange reimbursement, and fill your medication. Once it is ready, we will contact you to schedule the delivery. You can also pick up your prescription from the pharmacy at your convenience.

The specialty pharmacy will call you to:

• Discuss your prescription and copay amount
• Schedule the delivery or pick-up time
• Advise you of any delays in your order
• Review how to store your medication
• Verify your prescription insurance information
• Get documentation of your income to enroll you in financial assistance
• Provide counseling on your medicine
• Tell you we must transfer your prescription to another specialty pharmacy
• Notify you of any FDA recalls of your medicine

We will contact your provider:

• At your request
• When you are out of refills

Coosa Valley Specialty Pharmacy can accept and bill most insurance companies. Our team will work with your insurance company and provider to cover your prescription. We will assist you with getting financial help if needed. You will be responsible for paying your copayment or coinsurance when you order your medication. We will let you know the exact amount you need to pay. We will provide you with the out-of-network price if:

• You are out-of-network with our pharmacy
• You prefer to pay in cash
• You do not have insurance

For payment, we accept:

• Credit cards
• Cash
• Personal checks
• Flexible spending or health savings accounts

If you still owe a balance for any reason, you must pay it before your next refill.

A specialty pharmacy technician will contact you before your medication runs out. We will:

• Check on your progress
• Ask about any side effects
• Verify your dosage
• Determine the shipment or pick-up time of your next refill

You can also pick up your prescription at the pharmacy at your convenience. Payment is required before your medication can be shipped or picked up from the pharmacy. Please call 855-237-MEDS (6337) or 256-401-4690 during regular business hours if you have questions or need help.

If you have questions about your order's status, please contact the pharmacy during regular business hours by calling 855-237-MEDS (6337) or 256-401-4690. You can also leave a message on our voicemail.

We have access to and stock a wide range of specialty medications. If we cannot obtain your medications for any reason, we will transfer your prescription to another pharmacy of your choice.

Our team will work with you to ensure you receive all your medications.

We will inform you if any less expensive generic substitutions are available for the medications we provide. You can either accept the generic substitution or request the brand-name product. If you request the brand-name product, you may have a much higher copay.

If there is a recall on any of your medications, we will contact you with important information and provide any replacement dose(s) as needed.

If you feel you are having a bad drug reaction or experiencing symptoms that require urgent attention, you should go to a local emergency room or call 911.

Symptoms that require urgent attention include:

• Shortness of breath
• Skin rash
• Hives
• Fever
• Swelling
• Wheezing

Please contact the pharmacy on the next business day and let us know about the reaction and any steps you may have taken.